客户服务中心
服务中心丹阳江苏铂锐换热器科技有限公司非常重要的部门之一。主要负责为客户提供投诉服务、业务咨询、技术支持等服务，制定并改进客户服务业务流程，提高服务质量，向公司各级营销单位和部门提出客户服务要求，组织协调各相关公司和部门及时为客户提供解决方案或服务。从客户的角度和利益出发，帮助客户解决与铂锐产品和服务相关的各种问题，最大限度地方便客户，为客户排忧解难，解决问题。 
 
服务承诺
首接负责制：第一个接听来电的客服人员为首接责任人，由首接责任人负责回答、记录、办理、跟踪来电人反映问题，并在承诺时限内向来电人反馈办理结果。我们会以真诚服务回报社会，让品质唱响 “ 铂锐 ” 旋律！

“三包”服务
在产品“三包”期限内，客户正常的储运、保养、使用条件下，因产品的质量问题而不能正常使用时，提供免费的安装、调试、维修服务。

服务流程

Customer Service Center

One of the very important sector of the service center Danyang Borui Energy Equipment Co., Ltd. mainly responsible for services to provide customers with complaints, business consulting, technical support and other services, formulate and improved customer service business process, improve the quality of service, to claim customer service at all levels of the company marketing units and departments, organize and coordinate all related companies and departments in time for customers to provide solutions, programs or services. Starting from the customer's point of view and interests, to help customers solve the products and services related to all kinds of problems, to maximize convenience , row sorrow problem-solving, to solve the problem for the customer.

Service commitment

First take responsibility: first to answer the call customer service staff headed by take responsibility, by the first take responsibility is responsible to answer, recording, processing, tracking and reflecting problems, and commitment within a time limit feedback for the results. We will with sincere service repay the society, and make Borui quality sing the melody!

"Three bags" service

In the product "three packs" period, under conditions of the customer normal storage and transportation, maintenance, because of the product quality problems , can not normally use, we provide free installation, commissioning, maintenance services.

Service flow